Technology Senior Account Manager
200m from Liverpool Street Station
Advanced financial infrastructure and trading software supplier
A fast-paced and highly innovative organisation seeking to significantly build out EMEA operations from its London base
The Senior Account Manager serves as the primary business contact and liaison for our clients’ technology customers.
The role is to facilitate customers’ ongoing business success and responsibilities include working with, and leveraging,
different groups across the organisation to manage the sales lifecycle, from hand-off to future expansion. This senior role
requires close customer contact to ensure success and satisfaction. The expectation is to build and maintain strong
relationships, with multiple contacts within accounts, to safeguard existing business, identify new business opportunities
and expand the client’s presence in the marketplace. The successful candidate will also keep customers up to date with best ideas, innovations, and capabilities, to drive business value.
Key Tasks and Accountabilities
Manage a customer’s overall relationship and interaction; cover all aspects including revenue, cost of service, interaction,
retention, perception, adoption, and growth. Expand ‘relational footprint’ with senior stakeholders, business representatives
and end-users through regular meetings.
Be the main liaison; develop a trusted advisor relationship with customer business representatives and project teams.
Direct activities accordingly so they are strategically aligned with the customer's business objectives.
Track implementation and post-implementation adoption activities; closely monitor overall usage and success of the customer
and identify KPI’s and track metrics to assess progress and sentiment of the customer.
Proactively conduct strategic reviews and regular planning; advise and/or address future service and product needs and
Understand customer requirements and potential adoption of portfolio and product roadmap; manage enhancement requests understanding customer’s business value and prioritization weighed against broader market value.
Serve as a customer advocate in driving industry best practices; promote the evolution of clients’ products and platform
Identify and grow opportunities within existing customers; collaborate with services and sales teams to achieve growth.
Maintain a comprehensive understanding of the trading industry and products.
Manage unanticipated events and escalations within customer’s organization and identify relations to internal resources.
Travel (up to 30%) to activities including customer locations, user groups, user conferences, and industry events.
Experience, Education and Skills
7+ years relevant work; financial services experience as a trader highly desired
Proven effectiveness at collaborating with internal and external teams
Proven experience in managing large and complex customer relationships
Demonstrated experience engaging and interacting with customer’s senior management
Strong interpersonal and presentation skills
Excellent written and oral communication skills
Willing to travel
BA/BS degree required